service outraged | iD Mobile Community
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service outraged

  • January 26, 2025
  • 1 reply
  • 36 views

Mary Ridley
New Contributor

When you had the outraged on Thursday Friday 23/24 Jan 25, where we were unable to receive, make calls, access voicemail, leaving us stranded, why weren't we sent a text to say system was down, we certainly get one when bill is due


 

1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • January 29, 2025

Hi ​@Mary Ridley,

Welcome to the Community!

We have taken this feedback onboard and our teams are working on communication for customers.

Hopefully this is something that we will introduce in the future.

 

Kash