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Question

service/ signal dropping out constantly

  • July 21, 2025
  • 6 replies
  • 87 views
Delford
New Contributor

The service/ signal on my phone has been dropping out frequently since the network issue a few weeks ago. People are consistently unable to call me with calls going straight to vm. 9 calls out of 10 I try and make don’t connect, I’ve turned phone off/on again, etc. I can’t contact ID mobile about it except via phone- which for obvious reasons I’m reluctant to continue to try to do. It’s so frustrating and is massively impacting my work.

    6 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 21, 2025

    Hi there ​@Delford, we’re very sorry to hear that. What’s your full postcode and what phone do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Delford
    New Contributor
    • Delford
    • Author
    • New Contributor
    • July 21, 2025

    You want me to post my full postcode on a public forum?

    Delford
    New Contributor
    • Delford
    • Author
    • New Contributor
    • July 21, 2025

    Can I just speak to someone about this?

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 22, 2025

    Hey there ​@Delford, as you’ve contacted us via a public forum, we’d ask for these details here publicly to try and help you. We’re happy to ask for a full postcode publically as it covers an area, and not your specific home. We’d never ask for any further personal details publicly.

     

    Have you tried contacting us via our live-chat thus far if you wish to speak privately?

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Delford
    New Contributor
    • Delford
    • Author
    • New Contributor
    • July 23, 2025

    The ‘live chat’ is just automated options. I want to speak to someone please.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 23, 2025

    Hi there ​@Delford, the live-chat isn’t just an automated bot. Please type “Speak to an agent” to get through to one.

     

    The bot is just at the start of the conversation to see if it can help before passing you to an agent, and to gain an understanding of your issue.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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