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Question

service/ signal dropping out constantly

  • July 21, 2025
  • 6 replies
  • 72 views

Delford
New Contributor

The service/ signal on my phone has been dropping out frequently since the network issue a few weeks ago. People are consistently unable to call me with calls going straight to vm. 9 calls out of 10 I try and make don’t connect, I’ve turned phone off/on again, etc. I can’t contact ID mobile about it except via phone- which for obvious reasons I’m reluctant to continue to try to do. It’s so frustrating and is massively impacting my work.

6 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 21, 2025

Hi there ​@Delford, we’re very sorry to hear that. What’s your full postcode and what phone do you have please?

 

Thanks,

Tyler


Delford
New Contributor
  • Author
  • New Contributor
  • July 21, 2025

You want me to post my full postcode on a public forum?


Delford
New Contributor
  • Author
  • New Contributor
  • July 21, 2025

Can I just speak to someone about this?


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 22, 2025

Hey there ​@Delford, as you’ve contacted us via a public forum, we’d ask for these details here publicly to try and help you. We’re happy to ask for a full postcode publically as it covers an area, and not your specific home. We’d never ask for any further personal details publicly.

 

Have you tried contacting us via our live-chat thus far if you wish to speak privately?

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


Delford
New Contributor
  • Author
  • New Contributor
  • July 23, 2025

The ‘live chat’ is just automated options. I want to speak to someone please.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 23, 2025

Hi there ​@Delford, the live-chat isn’t just an automated bot. Please type “Speak to an agent” to get through to one.

 

The bot is just at the start of the conversation to see if it can help before passing you to an agent, and to gain an understanding of your issue.

 

Thanks,

Tyler