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signal


Tracey Hale
Community Member

Hello I am really struggling to get a signal in shops etc this had been going on for a while and it us not great 

 

Can anybody please help thanks

Best answer by WelshPaul

Maybe try doing a network reset...

What phone do you have? On my Samsung device it’s here:

Settings > General management > Reset > Reset Network settings

 

Also, enter your post code below and check for any know problems in your area:

http://www.three.co.uk/support/network_and_coverage/network_support

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9 replies

Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • June 9, 2021

Hi @Tracey Hale 

We are sorry to hear this. Do you experience the singal issues when at home? Or is it only when you are out shopping? Usually when in supermarkets, the singal can vary due to the big metal framed buildings. The result is that a metal box or cage can effectively block all electromagnetic signals from outside.

-Mohsin


Tracey Hale
Community Member
  • Author
  • Community Member
  • 0 replies
  • June 9, 2021

Hi no it is at home as well it needs resolving 


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3080 replies
  • Answer
  • June 9, 2021

Maybe try doing a network reset...

What phone do you have? On my Samsung device it’s here:

Settings > General management > Reset > Reset Network settings

 

Also, enter your post code below and check for any know problems in your area:

http://www.three.co.uk/support/network_and_coverage/network_support


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • June 10, 2021

Hi @Tracey Hale,

 

Did you try @WelshPauls advice? How are you getting on with this now?

 

Will


Tracey Hale
Community Member
  • Author
  • Community Member
  • 0 replies
  • June 11, 2021

Hi yes done a factory reset not.working still indeed to speak to somebody ar customer care not responded sooner as I cannot get a signal thanks 


Tracey Hale
Community Member
  • Author
  • Community Member
  • 0 replies
  • June 11, 2021

The phone is A Samsung galaxy a20 thanks


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • June 12, 2021

Hi @Tracey Hale,

 

How many bars of signal are typically showing? Is it everywhere you go, or is there ever good signal anywhere?

 

Will


  • Community Member
  • 0 replies
  • September 1, 2021

Same I have an iPhone 12 and as soon as I go indoors to any building I have no service


Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • September 1, 2021

Hi @Traynor,

I am sorry to hear that. Have you checked out the area on our Coverage Checker here to see if the signal is limited in those areas?

Ryan