Skip to main content
Solved

signal issues

P
Community Member
  • Pitz
  • Community Member

Hi, 3 samsung phones in our house all on id. 2 phones have a great signal but 1 is terrible. Any ideas to fix this? Sim in other phone works fine.

Best answer by Tyler C

Hey there @Pitz, thank you for reaching out.

 

As @andewhite has kindly suggested, this does sound more like a faulty device. Where did you get this device from and when did you purchase it please?

 

Thank you,

Tyler

View original
This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12540 replies
  • June 8, 2024

Sounds like you might’ve answered your question, @Pitz.

If the SIM from the suspect handset works perfectly in both of the other handsets, then perhaps you’ve got one faulty or misconfigured device. 

What do Samsung say? I think there’s a field test app for Samsung phones in the Play Store (from Samsung).

Forum member (non-iD).
Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • Tyler C
  • iD Mobile Employee
  • 5294 replies
  • Answer
  • June 20, 2024

Hey there @Pitz, thank you for reaching out.

 

As @andewhite has kindly suggested, this does sound more like a faulty device. Where did you get this device from and when did you purchase it please?

 

Thank you,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement