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sim card

  • June 24, 2025
  • 2 replies
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I
Community Member

I am a new ID subscriber, I received my SIM card two weeks ago, which is still not activated, although it says that I don't need to do anything, the SIM card is already activated. But unfortunately it is not.

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Imis2025    

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    2 replies

    MZone
    Platinum 
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    • MZone
    • Platinum 
Contributor
    • Answer
    • June 24, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Imis2025    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • June 24, 2025

      Hello ​@Imis2025 

       

      Thank you for getting in touch.

      We are sorry to hear your SIM is not working, new SIM’s should come pre activated. 

      Can you please confirm the make and model of your handset?

       

      Natalie 

       

       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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