it has been 10 days and i do not have a SIM card. i am basically paying for a service i can’t use!
please help me. why there is no number i can call i don’t understand. this is literally a phone company! not a great user experience as a new customer
Solved
SIM card has not arrived
Best answer by Tom
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
This topic has been closed for comments
+10If you have some documentation why not pop in to local Currys, who can also issue id’s SIMS.
thanks - it would be an option but i live in a rural location and the nearest Curry’s is by no means local. i was hoping someone from ID would respond and organise a new SIM to be sent out.
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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