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Question

SIM Card Not Inserted error on A40


I bought a new A40 at the beginning of March, along with a new IDMobile SIM.

The phone worked fine for several weeks, but now regularly displays the error “SIM Card not inserted”, and I cannot make calls.

Restarting the phone seems to fix it, but it often recurs  - usually at least once a day.

I have taken the SIM out, made sure it’s clean and unblemished, and re-fitted it carefully. The problem recurs.

I have put the SIM in another phone, and it works flawlessly in the other phone.

The A40 has the latest version of Android installed.

So it looks like it’s a physical fault with my phone.

Please advise as to what solution is available to me.

 

 

This topic has been closed for replies.

5 replies

  • iD Mobile Employee
  • 1139 replies
  • May 27, 2020

Hi @hlavery 

Sorry to hear this. 

I have sent you a direct message with more information. 

Regards

Aklima 


Iankelsey2
Community Member
  • Community Member
  • 0 replies
  • June 4, 2020

I'm having the exact same problem with my A40 sim card not inserted, unable to make or receive calls, any help would be great


  • iD Mobile Employee
  • 1428 replies
  • June 8, 2020

Hi @Iankelsey2 

Welcome to iD Community.

Can you please check the APN settings are correct , you can do this by clicking on this  page.

Let us know if it worked.

Thanks, 

Pearl


  • Community Member
  • 0 replies
  • October 26, 2020

My son has been having exactly the same issue with his a40 since I got it for him, unfortunately due to undergoing treatment for cancer I've been too poorly to do anything about it before now other than get him a replacement sim which did not fix the issue. 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • October 28, 2020

Hello @DaveonMako,

Sorry to hear that, I do hope you’re keeping well.

Did you activate the replacement SIM on https://www.idmobile.co.uk/help-and-advice/your-sim-card

Additionally, is the SIM card working in other devices?

It sounds like it could be a handset fault but ensuring that the SIM is activated, take out the SIM card and clean it.

If it’s still not working, is it possible to visit a Carphone Warehouse store so the Team can look into this as the handset may be faulty.

 

Mohammed