sim card not recognised

Had an e-mail from id mobile to say switch over complete after a delay.

But I can't make or receive calls and no data.

Sim unrecognised.

Help please

+26

Does your iD SIM work in a different phone, @Lesley Docherty?

If not, it may somehow be damaged or faulty.

This community article might help.

Forum member (non-iD).

Yes the sim came out my old phone fine.

Everything has transferred over fine.

But I can't make or receive calls and no data.

Thanks for replying.

+22

Hi @Lesley Docherty

Thanks for getting in touch.

Has the switch over happened today? If so, this can take up to 10pm to complete on the day.

Please can you try a manual network search on the handset?

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies