sim card not working | iD Mobile Community
Skip to main content
Question

sim card not working

  • August 1, 2025
  • 15 replies
  • 97 views

Hi 

 

I have the Samsung galaxy z flip 5 and I’m struggling to get sim to work, I’ve tried ESIM but it only works with WiFi on. So I ordered a replacement physical sim and that has the same issue. I’ve tried different SIM cards in my phone and they work straight away, I’ve tried my ID sim in another phone and it works straight away. The sim only seems to work with WiFi calling on, if I turn that off it I’m not connected to WiFi then I have no signal and says emergency calls only. 
 

I’ve done all the network resets and tried to connect to network manually but nothing works. Please could anyone help?

 

many thanks.

15 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 1, 2025

Hi there ​@Lewbow, sorry to hear that.

 

If you’ve tried out SIM card in another device, and it works, then that’d point more towards a device or setting issue, opposed to our SIM or coverage. 

 

Have you ensured all previous activated SIM cards are removed/deleted from the phone, with only the activated SIM card from us inside?

 

Thanks,

Tyler

 

 


  • Author
  • Active Contributor
  • August 1, 2025

Yeah I’ve tried all that, it connects to ID mobile with WiFi and WiFi calling turned on but as soon as you turn them off it doesn’t work. I’ve tried 2 different SIM cards from different providers and they work straight away in the phone. I’m all out of ideas.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 1, 2025

Hi there ​@Lewbow, sorry to hear that. So as soon as you turn off Wi-Fi and/or Wi-Fi calling, you have no signal at all?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 1, 2025

Yeah it just says emergency calls only, and as soon as it’s turned back on it connects to ID straight away 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 1, 2025

Hi there ​@Lewbow, sorry to hear that. Do you have more than one SIM card in your device, one from us and one from another network at all, or only ours?

 

Have you only noticed this issue at home, or everywhere you go?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 1, 2025

Just one SIM card with ID, and it happens everywhere 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 1, 2025

No problem, sorry to hear that ​@Lewbow. How long have you had this issue for please, since joining us? If so, when did you join us?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 1, 2025

Only happened a couple days ago as I got a new phone, I had eSIM before but that wasn’t working on the new phone that’s why I tried physical sim. I’ve been with ID for a few months now and had no problems prior to this 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 1, 2025

Hi there ​@Lewbow, that’s odd. If it worked beforehand, and the iD SIM works in another device, then that’d point more toward the device having issues than anything else. Have you tried resetting network settings and restarting your phone?

 

Also, when you go to network selection, is iD selected?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 1, 2025

Tried all that yeah, and no ID doesn’t appear on network list


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 1, 2025

Sorry to hear that ​@Lewbow, that’s odd. Did you purchase this phone from us?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 1, 2025

No 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 1, 2025

No problem ​@Lewbow, to me, it sounds like an issue with the device and or/with the settings on the device with our network. If the SIM card works fine in another device, then that wouldn’t indicate a SIM or coverage issue with us, as we’d expect the issue to happen outside the device also. I’d recommend contacting who you purchased the device from to troubleshoot with them.

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 1, 2025

Other sims work fine in the phone that’s only reason I was asking on here 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 1, 2025

Hi ​@Lewbow, I completely appreciate that, however, if our SIM cards works in another device, then that wouldn’t indicate an issue with our SIM or coverage. If you like, we can DM you and raise further to our technical team to see if they can investigate further at all and see what they may advise?

 

Thanks,

Tyler