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sim card only uograde offer in IDmobile app

  • August 28, 2024
  • 1 reply
  • 86 views

I have had a phone plan with you for the last 2 years which terminates in 17 days. You have sent me an offer to upgrade via email. I want a sim only offer. I went on idmobile app and found an offer to upgrade for sim only 100gb, three monts free and £10/months for the rest of the year. I phone  IDmobile to ask questions about European plan. Someone told me that the offer is a scam. It is not an upgrade. With this plan idmobile will give me a new sim card and a new phone number. Even if It is written in the app that the offer is an upgrade. Who should I believe. I can feel that someone is not honest here! Could you clarify please. 

1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1994 replies
  • September 2, 2024

Hey @Ncouture,

It won’t be a scam, as it’s within our app. However, the deal you mentioned is a second additional line with a new number, not an Upgrade.

You’ll need to change your plan to see what deals are available that enable you to keep your number.

Thanks.