I have had a phone plan with you for the last 2 years which terminates in 17 days. You have sent me an offer to upgrade via email. I want a sim only offer. I went on idmobile app and found an offer to upgrade for sim only 100gb, three monts free and £10/months for the rest of the year. I phone IDmobile to ask questions about European plan. Someone told me that the offer is a scam. It is not an upgrade. With this plan idmobile will give me a new sim card and a new phone number. Even if It is written in the app that the offer is an upgrade. Who should I believe. I can feel that someone is not honest here! Could you clarify please.
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