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Sim failure

N
Community Member

My wife has a new phone today & get message *Sim failure* each time I switch on. I have tried all troubleshooting tips but none are working. HELP please

 

To add, new phone is an Iphone 14 & her previous was an Iphone 11. Sim is also saying Sim failure when placing into the Ipjhone 11

 

I have cleaned the sim & tray gently. Switched to airplane mode & turned off & on again. None of these have worked. 

 

 

Best answer by andewhite

Not working in different handsets - sounds like you need a replacement SIM card from iD, @Niged. 

https://community.idmobile.co.uk/help-with-your-sim-170/how-do-i-get-a-replacement-sim-45097

This forum article explains your options for getting a replacement SIM.

 

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andewhite
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Contributor
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  • andewhite
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  • 12165 replies
  • Answer
  • May 10, 2024

Not working in different handsets - sounds like you need a replacement SIM card from iD, @Niged. 

https://community.idmobile.co.uk/help-with-your-sim-170/how-do-i-get-a-replacement-sim-45097

This forum article explains your options for getting a replacement SIM.

 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8175 replies
  • May 13, 2024

Hi @Niged,

Welcome to the Community!

It looks like @andewhite has answered your query.

If you require further assistance, please let us know.

 

Kash

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