Skip to main content

sim locked

  • September 4, 2024
  • 1 reply
  • 37 views
Pete Stephens
Community Member

I have been trying to install a E-sim in my phone, it's got the facility to add this, but I was unable to get past this screen, Google said to disable my original sim (see next pic) and this didn't work, but now I'm locked out of my Id account and have no connection 

 

    1 reply

    Lauren K
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Lauren K
    • iD Mobile Employee
    • 479 replies
    • September 7, 2024

    Hi @Pete Stephens, are you able to let us know if this is still an issue?

    If so, please message us back here and we’d be happy to send a PM so that we can access the account and investigate further.

    -Lauren

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement