SIM Locked - PUK Required

Ok, Thank you

Hi @IoanMois, a PM has been sent to you. Could you please check your private messages for me when you get a moment?

Thank you,

Rory

Hi, my phone it is locked in all networks other than o2 and probably that’s why didn't let me in with the PUK code.

Hi @IoanMois,

Ah okay. In this instance, we would advise contacting o2 directly so that they can unlock your device.

Ryan

I need help to activate my phone as the sim card is locked

Hi @Sidkporha04 , how do you mean it’s locked? Was it sent out new and needs activating, or did you lock it yourself due to losing it or something?

Will

I have changed phone  and am unable to activate my sim because it says sim locked by the network

Was the phone previously used with a different network @Sidkporha04 or has it always been with iD Mobile?

If it was used with another network before using our SIM card, you’ll need to contact the previous network supplier to remove the handset lock.

Will

Thanks  Will

I have unlocked the phone now but I cannot call or receive calls as it says network not registered. 

When I use another phone to call my number it goes straight to voice mail

Hi @Sidkporha04,

Does this issue only occur with the iD Mobile SIM?

You may need to manually select the network from the network settings on your device. You should be able to select the iD Mobile network from there.

It may also be worth checking that the software is all up to date on your device. If the SIM still doesn’t work could you please insert the iD SIM into another handset and see if it works as this will allow us to know if the issue is with the SIM or the handset.

Kash

Thank you Kash, it's working now.

Help, my iphone asked to be upgraded...then then SIM lock number was not accepted and now phone is asking for a PUK code !!

Hi @janejones,

I am sorry to hear that! You can obtain a PUK code quickly by contacting our Live Chat Team here. Please let us know how you get on.

Ryan