Best answer by Mohammed
If you processed an upgrade, you may have received a new SIM with this. In most cases with an upgrade, the new SIM is blank and not active.
Are you able to try your old iD SIM in the device?
Mohammed
Best answer by Mohammed
Hi,
I upgraded my contract on 10th December 2020 and the operator said I can keep using the same sim card. Since then it has been saying ‘sim card not provisioned’. I tried to restart the phone and the app a few times, but not any better. It just not possible to get in touch with some of the operators on the phone, the live chat button doesn’t turn up……. It is so frustrating that since then I have been unable to use my phone. Can you please help me out ASAP!!!!!???? I can’t run my business……..
Thanks
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