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Sim not provisioned

H
Community Member
Hi, just upgraded to Nokia 6.1, fitted new SIM, set up phone but data not operative. Notification stated "SIM not provisioned" ?????

Best answer by Mohammed H

Hello @Holmesdx,

If you processed an upgrade, you may have received a new SIM with this. In most cases with an upgrade, the new SIM is blank and not active.

Are you able to try your old iD SIM in the device?

Mohammed
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7 replies

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • December 18, 2020

Hello @svet,

I’ve replied to your other post on the Community.

 

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
S
Community Member
  • svet
  • Community Member
  • 0 replies
  • December 15, 2020

Hi, 

 

I upgraded my contract on 10th December 2020 and the operator said I can keep using the same sim card. Since then it has been saying ‘sim card not provisioned’. I tried to restart the phone and the app a few times, but not any better. It just not possible to get in touch with some of the operators on the phone, the live chat button doesn’t turn up……. It is so frustrating that since then I have been unable to use my phone. Can you please help me out ASAP!!!!!???? I can’t run my business……..

 

Thanks

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • September 6, 2018
JasonNicol wrote:
Hi Mohammed, I'm having the same problem..


Hey @JasonNicol,

See below:
Mohammed wrote:
Hello @Holmesdx,

If you processed an upgrade, you may have received a new SIM with this. In most cases with an upgrade, the new SIM is blank and not active.

Are you able to try your old iD SIM in the device?

Mohammed



Can you let me know if this works?

Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
JasonNicol
Community Member
  • JasonNicol
  • Community Member
  • 0 replies
  • September 5, 2018
Hi Mohammed, I'm having the same problem..
Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • August 8, 2018
Great to hear you're up and running @Holmesdx!
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
H
Community Member
  • Holmesdx
  • Author
  • Community Member
  • 0 replies
  • August 7, 2018
Thanks, but sorted out. All the swap over info came late after which I'd already figured it out. You nailed it by the way.
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • August 7, 2018
Hello @Holmesdx,

If you processed an upgrade, you may have received a new SIM with this. In most cases with an upgrade, the new SIM is blank and not active.

Are you able to try your old iD SIM in the device?

Mohammed
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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