Sim not working

  • 21 November 2020
  • 2 replies

I upgraded my contract yesterday and received my new iphone 11 today. Was told when I ordered that I should just use the same sim, however it doesn’t work in the new phone. I’ve tried activating the new one I was sent but it just tells me that it has already been activated. How do I get my sim to work?

2 replies

Userlevel 6
Badge +1

Sim is activated, try to search network manually.

Restart mobile.

Select preferred network 3G/ 4G as per sim.

Go to settings /mobile network / preferred network.

Thanks for the suggestion, doesn’t seem to have worked, it’s not connecting to any of the possible networks