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sim not working

D
Community Member

Hello, my new SIM card is meant to work without needing to activate it, however,  it doesn't work. My phone cannot pick up that the SIM is there, the network says no service, I've tried flight mode, restarting, putting it in another device, checked the network coverage and phone compatibility... I've done it all. Still no luck. Please help. 

Best answer by andewhite

Just ask iD for a replacement SIM, @DeeHast.

Forum members like us cannot issue replacements.

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12540 replies
  • Answer
  • June 18, 2024

Just ask iD for a replacement SIM, @DeeHast.

Forum members like us cannot issue replacements.

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8552 replies
  • June 19, 2024

Hi @DeeHast 

 

Sorry to hear this, it may also be worth trying a replacement SIM card, which can be picked up from any Currys store and activated here.

 

What device(s) are you using the iD Mobile SIM card inside?

 

Tom

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