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sim not working

  • February 12, 2025
  • 2 replies
  • 53 views
S
Community Member

Been on id for a while now. Sim just stopped working today can’t make calls or use data unless connected to WiFi. Tried friends sim on phone and worked! Can’t contact id by phone anywhere? Such a joke may have to change provider. Any ideas anyone? 

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • February 12, 2025

    This community article explains how to contact iD customer service, ​@Scottdd01. 

    Alas, iD help & support is entirely online - there’s no telephone helpline. 

    Forum member (non-iD).
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • February 16, 2025

    Hello ​@Scottdd01 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing an issue with not being able to use the service. 

    Can you please confirm if you have made any changes to your plan recently or ordered a replacement eSIM?

    Is your handset currently not recognising your SIM or showing no signal/service? 

     

    Finally, can you please confirm your handset make/model and if you are happy to do so, your full postcode. 

     

    Thanks, 

     

    Nat 

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