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sim not working in my phone

  • May 4, 2024
  • 1 reply
  • 70 views

Hi can someone help please can't make or receive call or texts but sim works in a different phone and different sim works in my phone so I know it not the handset pay monthly sim 

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • May 6, 2024

Hi @Porgies 

 

Is it possible the SIM card was deactivated in the device it no longer works in? If so, you may not be able to use that SIM card in that device anymore.

 

It may be worth trying a replacement SIM card, which can be picked up from any Currys store and activated at the link below.

 

https://my.idmobile.co.uk/activate-sim-outside

 

Tom