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sim only

  • February 27, 2025
  • 2 replies
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Do I get charged for a return of SIM only contact within 14 days

Best answer by andewhite

Alas yes, ​@chauhan_kapil. 

Even though you’ve returned your order within the cooling off period, you’ll be charged pro-rata from date your (activated, network connected) iD SIM was dispatched, until date iD disconnect your SIM from their network.

This community article might help.

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    andewhite
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    • andewhite
    • Platinum 
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    • 12454 replies
    • Answer
    • February 27, 2025

    Alas yes, ​@chauhan_kapil. 

    Even though you’ve returned your order within the cooling off period, you’ll be charged pro-rata from date your (activated, network connected) iD SIM was dispatched, until date iD disconnect your SIM from their network.

    This community article might help.

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • February 28, 2025

    Hey there ​@chauhan_kapil, as kindly adised by ​@andewhite, you will only be charged for the line-rental days the SIM was active from, from dispatch.

     

    Thanks,

    Tyler

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