I have changed to a sim only contract at £12 per month but I have still be charged £47 for my old contract.
Can you please let me know if I am due a refund.
Thanks
Margaret Lennon
I have changed to a sim only contract at £12 per month but I have still be charged £47 for my old contract.
Can you please let me know if I am due a refund.
Thanks
Margaret Lennon
Best answer by andewhite
Was this two separate direct debit payments (i.e. £12 and £47),
You might not have cancelled the iD contract costing £47/month - just to say, an iD contract only ends when you give iD 30-days notice of cancellation, or get a PAC or STAC from iD and then switch to another service provider.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.