Skip to main content
Solved

sim upgrade

  • July 11, 2024
  • 1 reply
  • 43 views

Trevor Fentiman
Active Contributor

I have been offered a sim upgrade with more internet, when I go through it wants to take funds from a credit card, I want to keep my old number and how do I know when the old account has been cancelled as it’s not at all clear as I don’t want to pay twice

Best answer by Matthew T

Morning @Trevor Fentiman,

Sounds like you might be taking an additional SIM package out rather than Upgrading. Changing your SIM only plan is easy in the iD Mobile app.

Plan → Change my plan.

Thanks.

View original

1 reply

Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1996 replies
  • Answer
  • July 24, 2024

Morning @Trevor Fentiman,

Sounds like you might be taking an additional SIM package out rather than Upgrading. Changing your SIM only plan is easy in the iD Mobile app.

Plan → Change my plan.

Thanks.