smashed phone

To end your agreement with iD Mobile, you need to give them at least 30 days’ notice as per the terms and conditions (or port out the number).

17.1 If you want to end your agreement, you must contact us through the 'Contact Us' section in our website at www.idmobile.co.uk/contactus and give us at least 30 days notice or alternatively you may log in to your account using the iD app and set a future disconnection request by selecting a date which is at least 30 days in to the future. If you prefer to contact iD Mobile via letter, please send this to iD Mobile, PO Box 686, Salford M5 0PA. You must include your full name, your billing address with post code, your iD mobile telephone number and the name of the bank your direct debit is with to help us locate your account. If you would like to give us notice beyond 30 days in to the future, you can contact us at www.idmobile.co.uk/contactus for more details. Whenever you have a No Fee Right to Exit you must exercise it within 30 days of it arising; if you do not notify us within this period, you will lose the right to terminate.

Hi ​@Harriet Watts 

Thank you for getting in touch with us here on the community. 

We are very sorry to hear your sons phone has been smashed. 

We of course can terminate the contract but if there is any time remaining on the term, this would be charged in full. 

Have you been able to schedule your disconnection?

Thanks, 

Natalie