SMS

I have exactly the same problem 

Use the live chat to discuss this. I now have a new SIM on its way to hopefully resolve this issue. 

Hi, thank you I managed to get it sorted. My temporary number was still being used on some things

We’re very glad to hear @Danbys1, thank you for letting us know!

Have a great day!

Kind regards,

Tyler

Hi,

yes my issue was resolved with a new SIM. Thanks 

Hi @Marting31 

Glad to hear.

Tom

I cannot receive SMS messages from Italy 

@Sirukomi -

Are you in Italy Roaming or receiving messages from Italy in the UK? Who’s sending the message?

Thanks.

Hi I am in Italy I have two new problems my English bank sends an automated call so I can access my account but this goes straight to voicemail, all other calls no problem. The other SMS messages do not arrive from my Italian bank. I also note that that my voicemail considers ID an untrusted network.

Hello @Sirukomi 

Thank you for confirming. 

To confirm, are you only having the issues related to text messages when they are being sent from the bank in Italy? Also, is it just the UK bank that are struggling to reach you? Are all other messages/calls in and out working okay? 

What network are you connected to in Italy please? 

Thanks, 

Nat 

Hi Nat

UK bank automatic replies go to voicemail but worked pefectly until last month,no problem wth any other calls.

Italian bank SMS does not arrive on UK number all other calls get through, however probably deliberate by bloody minded Italians.

I us ID network who tell me nothing is wrong, also my bank say nothing is wrong ?

I hope that helps

Colin

Hi @Sirukomi, how long have you been in Italy for, have the calls from the UK bank ever come through while you’re over there?

-Lauren

Hi Lauren 

I spend a lot of time in Italy, I have had no problem for many years. Last month I came for a short visit to the UK has not worked since I returned to Italy.

Colin

Hi @Sirukomi 

Have you been able to receive these SMS messages, calls and voicemails from this/these sender(s) while on iD Mobile before?

Tom

I have this problem too 

As in you're in the UK and your texts aren’t working?

If so:

• Why does the wrong number show when I make calls or texts? F.A.Q.

Or you’re out of the UK and your texts aren’t working?

Hey there ​@Maker1990, sorry to hear that.

Can you explain your issue further please?

Thanks,

Tyler

There is simply not enough cover I was using Google maps to the ferry in Harwich but maps did not work at hook of holland. Just poor coverage not good enough.

It appears to be working now thank you 

We’re glad to hear ​@Maker1990!

Thanks,

Tyler

Hey there ​@Sirukomi, sorry you feel this way.

What’s your full postcode please?

Thanks,

Tyler

CO6 4LN UK      04022 ITALY

For the UK postcode it states this

There is, at times, heavy usage in this local area.

As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

The last sentence is a tad ironic, maybe 3UK should be working harder.

Thank you ​@Sirukomi 

Can you also confirm your handset make/model?

Thanks, 

Nat