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sms/mms

  • April 12, 2025
  • 6 replies
  • 103 views
A
New Contributor

Hello, I am trying to reply to a message from my bank but is continually coming up with " not sent, check options" When I click on check options it comes up with "resend or delete" when I resend it takes me back to the original problem. Any help will be greatly appreciated 

    6 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • April 12, 2025

    Switch premium bar off under manage iD services.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Gold Contributor
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    Hi ​@adbos1950 

    Are you replying a short code number?

    If so, these incur a charge and if your account cap limit is set to only pay for your package each month then it will not send i.e. if you are on a £6/mth package and your cap limit is set to £6/mth to pay for this, then ‘extra’ charges will not be allowed.

    https://www.idmobile.co.uk/help-and-advice/call-charges  (scroll down to ‘Text or call shortcodes’ where you can also look up the £ to text a shortcode number)


    To increase your bill cap to allow extra charges then:-
    ‘Simply log in to the iD Mobile app or My Account online and adjust your bill cap on the settings page’

    You can alter this to an affordable amount that covers other charges you may incur on top of your monthly bill.

    Hope this helps x x

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      A
      New Contributor
      • adbos1950
      • Author
      • New Contributor
      • April 13, 2025

      Switch premium bar off under manage iD services.

      Where do I find " manage ID services"

      WelshPaul
      Platinum 
Contributor
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      • WelshPaul
      • Platinum 
Contributor
      • April 13, 2025

      Open the iD Mobile app, click on plan located at the bottom of your screen and select Manage your iD services.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      A
      New Contributor
      • adbos1950
      • Author
      • New Contributor
      • April 13, 2025

      Thanks for that, now up and running 

        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • April 15, 2025

        We’re glad to hear ​@adbos1950, thank you for the support guys; ​@MZone, ​@Decembersangel72 & ​@WelshPaul.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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