SMS Text to BT landline

Forum|Forum|7 years ago
November 11, 2018
59 replies
5231 views

I can text from mobile to mobile ok and from BT landline to mobile. But if I text my landline from my mobile it is always being delivered via voicemail not text.
Has anyone else had the same problem?

Or is anyone out there using BT text and it works fine for them?

Texts

This topic has been closed for replies.

Best answer by Mohammed H

Hello @steveTu,

Thank you for your patience in this matter.

Three UK have now concluded their investigation on the matter.

The updated response we received on their findings were:

"The SMS Delivery service which we offer supports delivery to landlines via our Text-to-Speech platform. The only exception is P2A SMS which terminates on AQL-enabled SMS landline numbers. Message termination (in SMS form) to landlines is not supported for any other destinations."

To summarise, Three UK have confirmed they cannot support the delivery of a text to text on landlines and it is currently being delivered as text-to-speech. This is a limitation with their current systems. We've requested Three UK to test multiple ways to see if they can enable this service in the future, however, as of now, they have advised us they are unable to fix the issue with their current systems.

Now that we have raised the issue to Three UK, we hope that they can fix/enable this in the future, however, as of right now they are unable to offer this service.

We don't have any further information we can provide on this and if you do have any further technical queries, we'd recommend contacting Three UK directly for this as they have confirmed it is from their end and not iD Mobile's fault.

Whilst I can understand that this may not resolve the actual issue you're facing (by enabling the text-text you require), we do feel this does answer the original post you raised.

We are therefore marking this topic as resolved.

Mohammed

terrywebbs

Helpful Contributor

Yes that's normal for BT Landlines... here is a copy paste article from the BT website.
If BT have re arranged your account it would be best to re-register in case it has been deleted from your account.

Set up and use BT Text

Registering for BT Text

Before you can use BT Text, you'll need to register. Just send a text message from your home line and this automatically registers you. You can either send a text to a friend or type register and send to 00000. You can also text this number to test the line at any time.

Sending texts

Sending a BT Text message from a mobile to a landline is just like sending it between mobiles.
To send a text from a landline you'll need a text compatible phone.
To send a message

Use your text enabled phone to write your text message. You can use up to 160 characters for each message
Enter the number you want to send your text to, including the area code. This can be any landline or mobile number in the UK. (There are a small number of exceptions, explained in the small print section)
Press send

What happens at the other end?
If the person you've sent the text to has a text enabled phone and BT's Caller Display service, then your message gets displayed as a written message, like it would on a mobile phone.
Otherwise, they'll get your text as a voice message.
However, if you want someone with a text enabled home phone to get your text as a voice message, then just put *tts# at the start of your message.

hope some of this helps

steveTuAuthor

Helpful Contributor

Terry,
Thanks for the reply. I should have said that I have followed all the online BT help. I have re-registered, reset, used umpteem *# codes and all I get is a text acknowledgement (that comes through fine) saying my text service is working, but then texts from my mobile still come through as voice. BT send me texts fine, I can send from the landline to the landline fine - I just can't get text from my mobile to work. And obviously I don't know what other 'source' doesn't work unitil I get their text delivered as a voicemail.

terrywebbs

Helpful Contributor

Have you been able to test it on another BT landline to narrow the fault down to ID Mobile?

If you still have the same issue then it's a ID Mobile network issue...

Worth a live chat call to get support involved!

steveTuAuthor

Helpful Contributor

No - I don't know anyone who has BT text on their landline!

I'm not sure how to prove this one way or another. I can't (as yet) get BT to tell me what criteria the text interface uses to decide whether it delivers as text or speech. But obviously I know BT are receiving the message, as they do deliver it (all be it as voice). I asked my daughter to text my landline from her mobile, but she is now Sky mobile and it doesn't even get past 'send' with her - she is getting an error on her mobile to the effect that a message can't be sent to my number. But that sounds more like a Sky (or whatever network they use) issue.

I had hoped that resolving this would be simple - as if it's a set up thing (and the land line has minimal config at the phone end) then there must be something that differentiates between mobile/landline, and if it's a BT thing with the 3 Network, then that must be known within BT. All I really 'know' at the moment is that either there's an issue with the BT interface that makes the text/voice decision OR the data sent by three is incorrect and triggers the wrong decision.

terrywebbs

Helpful Contributor

I am sure its an ID Mobile (3 network) issue, you have done all the right steps so far.

Won't harm getting in touch with livechat least they can log the issue.

steveTuAuthor

Helpful Contributor

OK - I'll give them a go.

steveTuAuthor

Helpful Contributor

OK - I'll give them a go.

Ok - there isn't a queuing system and apparently their agents are all busy (I see someone else has had a similar issue with chat being busy)...and they've been busy since my last reply....

terrywebbs

Helpful Contributor

alternatively

Call ID Mobile

Alternatively, you can call them for free on 7777 using your iD phone.
Or you can call 03330037777 from a landline or other mobile phone (charges may vary).

steveTuAuthor

Helpful Contributor

Cheers Terry, but chat or Email is best for me (I've got through to them today and have an incident no) as I want something as pseudo proof to show what the network have said. So far BT have blamed my handset and the mobile network. It may be the mobile network or the interface between the mobile and landline networks. I know three are delivering the text to 'somewhere' and that then is being interpreted to be only deliverable via voice. So it seems to be one or the other - some odd piece of data being transmitted is causing the decision to be made.

Mohammed H

iD Mobile Employee

Hey @steveTu,

Have you tried other networks besides SKY?

It seems odd that the messages aren't being sent as a text as opposed to a voicemail message.

Let us know how you get on.

Mohammed

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