Question

Sold unlimited data but only got 25gb

M
Rank

Negotiated upgrade in which I was told they would add a rolling unlimited data add on after I'd selected a standard upgrade of 25gb. Seems the unlimited data upgrade was not added on despite this promise.

3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @motherhubbarduk,

Welcome to the Community!

Can you see the add-on under your add-ons?

The unlimited add-on won’t show on your inclusive data as it would usually start once your data has finished.

However if you believe that it hasn’t been added to your plan, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

No it's not visible in the add ons section either.

Kash
Rank
Userlevel 7
Badge +7

Hi @motherhubbarduk,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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