Negotiated upgrade in which I was told they would add a rolling unlimited data add on after I'd selected a standard upgrade of 25gb. Seems the unlimited data upgrade was not added on despite this promise.
Solved
Sold unlimited data but only got 25gb
Best answer by Kash
Hi
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Kash
This topic has been closed for comments
+24Hi
Welcome to the Community!
Can you see the add-on under your add-ons?
The unlimited add-on won’t show on your inclusive data as it would usually start once your data has finished.
However if you believe that it hasn’t been added to your plan, please let us know.
Kash
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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