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some text messages coming from new number

  • February 8, 2025
  • 6 replies
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Hi I ported my old number over to new phone. Some(not all) contacts are saying messages show up from my new number and not my old number that I ported over with pac code. However when I ring them they say it my old number that shows up.

Help please 🙏 

Best answer by Kingy66

Hi just an update. I did a little digging on the net. I found it's down to the texting RTC protocol which is using my supplied number on the sim card.  (Even after I've ported my old number over) 

My temporary fix was simple. I just swapped the default texting protocol back to MMS and solved.

So i here you ask? Why were some people receiving text from my old number and others from my supplied number? From what I can gather, it's down to what protocol THEY are using. If they use RTC then they see my new (wrong number) if their default is MMS they see my old number(the correct one).

I would like to use the RTC protocol due to the benefits it has. So if anyone has the solution I would be grateful.

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MZone
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  • February 8, 2025

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  • February 8, 2025

Hi sorry I forgot to mention that I'm on s25 android Hi sorry I forgot to mention that I'm on s25 android 


Kash
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  • iD Mobile Employee
  • 8175 replies
  • February 11, 2025

Hi ​@Kingy66,

I hope that the link that ​@MZone provided has helped?

Please let us know how you get on and we can assist you further.

 

Kash


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  • February 14, 2025

Hi just an update. I did a little digging on the net. I found it's down to the texting RTC protocol which is using my supplied number on the sim card.  (Even after I've ported my old number over) 

My temporary fix was simple. I just swapped the default texting protocol back to MMS and solved.

So i here you ask? Why were some people receiving text from my old number and others from my supplied number? From what I can gather, it's down to what protocol THEY are using. If they use RTC then they see my new (wrong number) if their default is MMS they see my old number(the correct one).

I would like to use the RTC protocol due to the benefits it has. So if anyone has the solution I would be grateful.


andewhite
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  • February 14, 2025

Could the solution possibly be down to Google, ​@Kingy66

Is this an issue with the Google RCS servers not detecting, or perhaps not getting notified by the Google Messages app, when a registered device is assigned a different mobile phone number. 


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  • 12 replies
  • February 15, 2025

I had this same issue after a port to id I don't use RCS but didn't even realise it was turned on I turned it off and back on a few times and then eventually my correct ported number registered.