I've gone into the app to find out it's not working and I've had to change over to the new app, so I did that and I've looked at my bill and for some reason it's around £30 more than it should be. I have been trying to live chat for days but can't ever get anyone as all advisors are busy. My plan has a cap of £5 and I have unlimited on everything so I'm struggling to see how this can be. My bill is usually £59.99 and on the app it's saying my next bill is £85. I just want to be able to get in contact with someone to find out what has happened. I've never had a problem my bill it's always the same amount every month. I always pay. Can someone please help me I'm really worried
Solved
somethings wrong with my bill
Best answer by MalcK
Try using Facebook Messenger, usually get an answer in reasonable time.
Good Luck!
Try using Facebook Messenger, usually get an answer in reasonable time.
Good Luck!
MalcK wrote:
Try using Facebook Messenger, usually get an answer in reasonable time.
Good Luck!
I didn't know you could contact them on messenger. I'll have a look and see if I can work out how to do it. Thank you
Just incase anyone else has this issue with the app showing their bill at the wrong price, I ended up sending a message on Facebook messenger and got a reply pretty quickly. They have said that my bill looks normal and there is a known problem with the app showing wrong information. So I feel alot better because an extra £30 on my bill was a massive shock. Hopefully this can help someone else
1 person likes this
beautifulluyou wrote:
MalcK wrote:
Try using Facebook Messenger, usually get an answer in reasonable time.
Good Luck!
I didn't know you could contact them on messenger. I'll have a look and see if I can work out how to do it. Thank you
Thank you, I had never even thought of reaching out through social media before. This was a really helpful answer and I managed to get things sorted very quickly. I would recommend contacting through messenger to anyone having an issue as they do reply very quickly. So thank you for your help
beautifulluyou wrote:
beautifulluyou wrote:
MalcK wrote:
Try using Facebook Messenger, usually get an answer in reasonable time.
Good Luck!
I didn't know you could contact them on messenger. I'll have a look and see if I can work out how to do it. Thank you
Thank you, I had never even thought of reaching out through social media before. This was a really helpful answer and I managed to get things sorted very quickly. I would recommend contacting through messenger to anyone having an issue as they do reply very quickly. So thank you for your help
Glad you got sorted. Please mark my reply as best answer if you don't mind.
MalcK wrote:
beautifulluyou wrote:
beautifulluyou wrote:
MalcK wrote:
Try using Facebook Messenger, usually get an answer in reasonable time.
Good Luck!
I didn't know you could contact them on messenger. I'll have a look and see if I can work out how to do it. Thank you
Thank you, I had never even thought of reaching out through social media before. This was a really helpful answer and I managed to get things sorted very quickly. I would recommend contacting through messenger to anyone having an issue as they do reply very quickly. So thank you for your help
Glad you got sorted. Please mark my reply as best answer if you don't mind.
No problem I've done that now
beautifulluyou wrote:
MalcK wrote:
beautifulluyou wrote:
beautifulluyou wrote:
MalcK wrote:
Try using Facebook Messenger, usually get an answer in reasonable time.
Good Luck!
I didn't know you could contact them on messenger. I'll have a look and see if I can work out how to do it. Thank you
Thank you, I had never even thought of reaching out through social media before. This was a really helpful answer and I managed to get things sorted very quickly. I would recommend contacting through messenger to anyone having an issue as they do reply very quickly. So thank you for your help
Glad you got sorted. Please mark my reply as best answer if you don't mind.
No problem I've done that now
Thanks👍
+24Hi
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