Sorry, your details do not match our records.

hello  PLEASE HELP i am also unable to access the ID mobile app because by mobile number is not matching my log in details. PLEASE HELP 

Hi @Elvin Oleary,

Welcome to the Community!

Are you trying to register or login?

The below may help you out but if you still have issues, please contact the Live Chat Team.

• I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do? F.A.Q.

Kash

i am trying to log in to my existing account. i am a long term customer and i have been unable to access my account for a while now.

Hi, I am unable to access the ID mobile app as I get a ‘sorry your details do not match our records… i am sure that the details I enter are correct. Yesterday I managed to log into it but when l logged out I was unable to log back in. Can anyone help? thank you

I'm trying to log into my account to add on a roaming package and it's saying my details don't match the ID mobile records. I don't understand what I'm doing wrong....

Hi @Lorna Brown-Owens @Michal82 @Elvin Oleary,

I would advise contacting our Live Chat Team for further assistance.

@Lorna Brown-Owens you can’t add a Roaming add-on to your account unfortunately.

Where are you roaming?

Kash

Hello there: I'm trying to login in the App but they said sorry your details don't match our record, what can I do to solve this issue 

Hello @Goy 

Thank you for posting to us here on the Community. 

We are sorry to hear you are having issues when attempting to login. 

Can you please confirm if you have previously completed the registration for an online account?

Thanks, 

Nat 

Yes I have