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sorry your details do not match our records help

  • August 18, 2024
  • 1 reply
  • 17 views

Irene Hillman
New
 Contributor

Been trying for weeks now to log into my account got to this point and nothing.I think my contact is up next month was sent details about new phones but cannot access my account please help

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • August 23, 2024

Hi @Irene Hillman 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom