I get this error whenever I dial 123
Answer
Sorry your service does not allow access to this number
Best answer by Daz_S
Hi there Nemo
I’d have to say that FAQ - https://www.idmobile.co.uk/help-and-advice/voicemail#faq-item-6 - is out of date.
Via the app → tap on Plan → scroll down to Manage your iD services on tap on that → toggle Voicemail on AND scroll down a bit more and click Save
It can take around 10 mins for the system to update. It might also be worth restarting the phone if 123 still doesn’t work (assuming the phones voicemail setting is also on)
Hello
Thanks for getting in touch with us here on the community.
You will need to ensure you have the voicemail service is active and that you have set this up on the device.
Information on how to do this can be found here.
Please let us know if you have any questions.
Thanks,
Nat
Hello
The link you have provided says that I should log on, select Account and then select Services. However I cannot see an Account option.
+22Hi there Nemo
I’d have to say that FAQ - https://www.idmobile.co.uk/help-and-advice/voicemail#faq-item-6 - is out of date.
Via the app → tap on Plan → scroll down to Manage your iD services on tap on that → toggle Voicemail on AND scroll down a bit more and click Save
It can take around 10 mins for the system to update. It might also be worth restarting the phone if 123 still doesn’t work (assuming the phones voicemail setting is also on)
+24Hi
Just checking how you got on with this?
If you require further assistance, please let us know.
Kash
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