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Speak to an agent

  • September 23, 2024
  • 6 replies
  • 2863 views

Speak to an agent 

Best answer by andewhite

Speak to an agent 

The customer advisers work until 8pm on weekdays, @Mechan1. Tell the 24/7 iD bot you want to “talk to a person”. 

Don’t like Live Chat, then tag @iD Mobile on Facebook / @iD_Mobile_UK on X (Formerly Twitter), or send a Private Message using either. One of the team should respond as soon as they can.

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6 replies

  • Author
  • New Contributor
  • September 23, 2024

How do i speak to an agent 

Why no phone number this is a [REDACTED] take id mobile 


Philrat
New Contributor
  • New Contributor
  • September 25, 2024

Got a text to say I renewed my account I not this is some sort of a con 

When I go on to Mt account it says I have done an elegal account locked outb


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • September 25, 2024

Speak to an agent 

The customer advisers work until 8pm on weekdays, @Mechan1. Tell the 24/7 iD bot you want to “talk to a person”. 

Don’t like Live Chat, then tag @iD Mobile on Facebook / @iD_Mobile_UK on X (Formerly Twitter), or send a Private Message using either. One of the team should respond as soon as they can.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • September 30, 2024

Hi @Philrat 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Paul Farrell
New Contributor
  • New Contributor
  • October 29, 2024

I need to speak to a human please


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 29, 2024

Hey there @Paul Farrell, you can contact our live-chat here:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler