I have switched from EE, number had part ported, I can make outgoing calls but unable to receive calls or texts, when I call my number it starts reading a random mobile number? I think something has gone wrong?
Answer
Split Port
Best answer by Tyler C
Hey there
This is likely due to the 3G turn off that began rolling out last week. You can check if this is the case in your area below:
https://www.three.co.uk/support/network-and-coverage/coverage
Please read more below on what this is, and what to do:
https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979
If you have one of the phones from the below list, then 4G Volte and Wi-Fi calling should be able to be selected and work, and calls should still work:
If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.
If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further.
Thanks,
Tyler
This topic has been closed for replies.
Im with ID mobile for a few months and today I started having problems with receiving and making calls Tried switch off phone updated phone and still having that problem
+26Im with ID mobile for a few months and today I started having problems with receiving and making calls Tried switch off phone updated phone and still having that problem
+24Hey
Thanks,
Tyler
+24Hey there
This is likely due to the 3G turn off that began rolling out last week. You can check if this is the case in your area below:
https://www.three.co.uk/support/network-and-coverage/coverage
Please read more below on what this is, and what to do:
https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979
If you have one of the phones from the below list, then 4G Volte and Wi-Fi calling should be able to be selected and work, and calls should still work:
If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.
If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further.
Thanks,
Tyler
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