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still paying old contract

  • July 5, 2026
  • 1 reply
  • 6 views

Still paying for old contract , changed over to sim only last July 2025 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2026

Hi ​@Jo.pye,

 

We're sorry to hear about this.

 

From what you've described, it sounds like there may be two active plans on your account, or the upgrade to the SIM Only plan may not have completed as expected.

 

As we'll need to check your account to confirm what's happened, we'd recommend contacting our Customer Service team via Live Chat so they can investigate this for you.

 

You can contact them here: https://www.idmobile.co.uk/live-chat

 

Regards,

 

Gemma M

The iD Mobile Social Media Team