Solved
STOP texts failing
I'm getting loads of marketing texts which are super annoying. Whenever I text STOP to the number they give (usually a 5 digits number like 6006) they always fail. What can I do?
Best answer by Mohammed H
Stonewash Blue wrote:
I'm getting loads of marketing texts which are super annoying. Whenever I text STOP to the number they give (usually a 5 digits number like 6006) they always fail. What can I do?
Hello
These type's of numbers are considered premium numbers.
You'll need to enable Premium Messaging in the iD app/account.
You'll also need to ensure that your spend cap has some allowance available for this message to send. Most premium texts carry a charge to send. If your cap is set at £0.00, the message would not be allowed to go through.
Can you try enabling this & raising your spend cap to allow the message to send and try again?
Mohammed
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