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STOP texts failing

  • 22 March 2019
  • 3 replies
  • 431 views
Stonewash Blue
Rank
Userlevel 1
I'm getting loads of marketing texts which are super annoying. Whenever I text STOP to the number they give (usually a 5 digits number like 6006) they always fail. What can I do?
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Best answer by Mohammed 22 March 2019, 15:04

I'm getting loads of marketing texts which are super annoying. Whenever I text STOP to the number they give (usually a 5 digits number like 6006) they always fail. What can I do?





Hello @Stonewash Blue,



These type's of numbers are considered premium numbers.



You'll need to enable Premium Messaging in the iD app/account.



You'll also need to ensure that your spend cap has some allowance available for this message to send. Most premium texts carry a charge to send. If your cap is set at £0.00, the message would not be allowed to go through.



Can you try enabling this & raising your spend cap to allow the message to send and try again?



Mohammed
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3 replies

Gregor
Rank
Userlevel 8
Badge +9
Hi @Stonewash Blue

The best way will be to Google the number that is sending you these messages to see if there is a way to stop them. You can also use this link https://psauthority.org.uk/for-consumers/service-checker to check the service or make a complaint if the they won't stop sending them after you requested it.

Kind Regards
I am not iD Mobile employee but I am here to help anyone as best as I can.
Mohammed
Rank
Userlevel 7
Badge +9
I'm getting loads of marketing texts which are super annoying. Whenever I text STOP to the number they give (usually a 5 digits number like 6006) they always fail. What can I do?


Hello @Stonewash Blue,

These type's of numbers are considered premium numbers.

You'll need to enable Premium Messaging in the iD app/account.

You'll also need to ensure that your spend cap has some allowance available for this message to send. Most premium texts carry a charge to send. If your cap is set at £0.00, the message would not be allowed to go through.

Can you try enabling this & raising your spend cap to allow the message to send and try again?

Mohammed
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Stonewash Blue
Rank
Userlevel 1
That's sorted it! Thankyou! Free from spam at last!!!!

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