Hi ​@JoaqAlex ,

I’m really sorry you’re having trouble receiving authentication codes—it’s understandably frustrating, especially when you're locked out of important apps.
Here are a few things to try:

-Make sure your iD Mobile SIM is active and inserted correctly.
-Check your network signal is strong and stable.
-Ensure your number is correctly listed in your phone’s Settings > Messages > Send & Receive and Phone > My Number.
-Turn off WiFi calling and try again using mobile data.
-Restart your phone to refresh the network.
-Try removing any SMS-blocking apps or settings that might interfere with business messages.

Let us know if it worked.

Lamiiya
The iD Mobile Team

Hi Lamiiya,

I’ve done everything in the above list and the issue still persists. I’ve restarted my phone about 10 times over the weekend, removed and replaced the SIM card loads too - makes no difference. 

Also, my number appears twice in the iMessage tab in Settings - next to one it says “verifying…” and the other has a timer next to it? Not sure what this means

To my knowledge there are no SMS blocking apps or settings that are interfering with business messages but can you explain what these could be? 

Look forward to your response.

Thanks

Hi again Lamiiya,

Any update here?? I’d like to speak to someone today and get this issue rectified as I’m desperate...

Hi ​@JoaqAlex ,

I am so sorry for the delay, We’d love the opportunity to look into this and see if there’s anything we can do to improve your experience. Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Lamiya

Hi, did you resolve this? I’m having exactly the same issue…

Hi ​@whittlej25 and ​@JoaqAlex 
Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.