I finally got to this point in trying to log into my account SUCCESS now all I had to do was enter my mobile phone number last name and date of birth which I did. The reply came back Sorry your details do not match our records. So back to square one I suppose….help. Thank you
Best answer by Irene Hillman
Thank you for looking into my problem. I actually went onto live chat and after several attempts that still didn’t work I was advised to take my sim card out if my phone for two or three minutes and then reinstall. This was the solution and I am able to get back into my account. Thank you.
+24Hi there
Have you tried via both the website and app?
If so, and still won’t work, please contact us via our live-chat to look into this further for you.
Thanks,
Tyler
Thank you for looking into my problem. I actually went onto live chat and after several attempts that still didn’t work I was advised to take my sim card out if my phone for two or three minutes and then reinstall. This was the solution and I am able to get back into my account. Thank you.
+25Hi
Glad to hear live chat could help with this.
Tom
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