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super pore internet connection

  • November 20, 2024
  • 2 replies
  • 36 views

Bahman1994
Community Member

I really have a bad internet connection, it's not deplaning on location,  every where and any time I have trouble connection 
I can not even send a text on Instagram,  WhatsApp or telegram,  kindly ask for help

Best answer by Daz_S

Hi ​@Bahman1994 

If its everywhere, I’d be inclined to pop into you nearest Currys store and ask for a replacement iD SIM, just to rule your current SIM out.

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2 replies

Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • November 20, 2024

Hi ​@Bahman1994 

If its everywhere, I’d be inclined to pop into you nearest Currys store and ask for a replacement iD SIM, just to rule your current SIM out.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • November 21, 2024

Hi ​@Bahman1994 

 

Sorry to hear this, if the issues are happening everywhere it’s unlikely to be a network fault and more likely to be a SIM card or device fault.

 

It’ll be worth trying a replacement SIM card as ​@Daz_S suggests above.

 

How long have you had these issues?

 

What device are you using the iD Mobile SIM card in?

 

Tom