Skip to main content
Solved

support to close account

  • February 25, 2025
  • 1 reply
  • 178 views
K
Community Member

I am helping an elderly lady who has moved into a care home. She no longer has her mobile phone and says she doesn't need one. She is still paying each month by direct debit. She can not find any paperwork, and she has forgotten the mobile number. How can I help her to cancel? 

Best answer by Natalie W

Hello ​@Karen547 

 

Thank you for getting in touch. 

Sorry to hear you are experiencing issues attempting to cancel the account. 

If possible we would recommend calling our Vulnerable customers line whilst you are with the account holder as they will be able to help. 

You can reach them on 0800 049 2376.

 

Thanks, 

 

Nat 

 

    1 reply

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • Answer
    • February 25, 2025

    Hello ​@Karen547 

     

    Thank you for getting in touch. 

    Sorry to hear you are experiencing issues attempting to cancel the account. 

    If possible we would recommend calling our Vulnerable customers line whilst you are with the account holder as they will be able to help. 

    You can reach them on 0800 049 2376.

     

    Thanks, 

     

    Nat 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement