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suspended account despite bill paid

  • May 6, 2024
  • 1 reply
  • 102 views

John Gavin
Community Member

My account got suspended due to late payment payed the arrears but account is still suspended 

Best answer by Kash

Hi @John Gavin,

Welcome to the Community!

It can take between 2-24 hours for the suspension to be lifted.

If it’s been longer than this since you made the payment, please get back to us.

It may be worth restarting the handset as that can sometimes help.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • May 7, 2024

Hi @John Gavin,

Welcome to the Community!

It can take between 2-24 hours for the suspension to be lifted.

If it’s been longer than this since you made the payment, please get back to us.

It may be worth restarting the handset as that can sometimes help.

 

Kash