Skip to main content
Question

Swaping in contract Sim

D
Community Member

Hi, 

I have ID mobile Sim which is currently in contract. I have another number provided by my company  (EE). 

Say my ID mobile number is 07XXXX1 and EE mobile number is 07XXXX2

I like to swap 07XXXX2 to ID and 07XXXX1 to corporate. 

My company told me to provide PAC number of ID mobile so that they can do the needful, but when I requested PAC for ID mobile it says that I need to pay the outstanding amount (contract break). In my case I do not want to break the contract but to just swap the number.

 

Can you please let me know how can i do this.

 

    2 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1203 replies
    • May 30, 2025

    When you request and use a PAC code it transfers that number to the new network. This means your old contract has no number and the contract is ended. If you are in still within your minimum term you will be liable for any charges remaining and early termination fees. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8408 replies
    • May 30, 2025

    Hi ​@divyesh24x7 

     

    Unfortunately it wouldn’t be possible to swap a number across networks one-for-one, if you use a PAC code, the network you’re moving from would cancel the plan automatically, sorry.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions