Hello ​@bobbbyball79 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with your service following the switch. 

Are you showing any signal on the handset? 

Also, is the number showing correctly? Settings - My Apps - Phone - My Number

Natalie

Hi Natalie,

Thanks for commenting back to me yes the setting for my number is correct, however i’m not showing any signal on handset only wifi, I swapped my number out of the network as advised by ID due to an error on an upgrade. I Had to change some settings on the hand set to get the tempary sim to work. Now question is do I have to put my orginal (ID) Sim back in the phone as i had an email saying the swap is complete but no service? and because this has taken so long I caonnot contact customer service at ID at all.

Many Thanks for any advice you could give me. 

Hey there ​@bobbbyball79, if you’ve completed a triangle port, moving your number to another network, then back to us on the new plan, you’ll need to use the new SIM card we sent you with the new contract.

Thanks,

Tyler

Hi Tyler,

Unfortunately the old sim from my previous contract apeears not to work iether i’m getting to the point that i need some one to call to sort this out i have a mental illness and beinf out of contact is NOT an option can i not set up an eSim on the number / contract?

regards

Hi Tyler,

Also when i try to login to the ID website it just gives me email / password then says conrats we only need a few more details to complete your account i’m assuming before it will active my phone / line. We then get to “WE HAVE SENT A ONE TIME PASSCODE TO YOUR PHONE PLEASE ENTER IT HERE’. or something like that well nothing recived on handset as it has no signal. I am very close to giving up and taking action against ID as I already have an email stating this is there fault and no amount of compensation will allow me to remeber a number like that again. Due to my mental illness so if you are able to look into what excatly has happened yet again and you will be about the tenth person i have spoken to about this then please advise….

Many thanks 

Hi Tyler

Please I’m going out of my mind here trying to get answers

Many thanks

Hi Tyler,

how can we PM directly i can’t see a link

regards

Hi ​@bobbbyball79, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler

got it thank you

speak on that chat 

thank you again 

Hey there ​@bobbbyball79, not a problem, we'll get back to you there ASAP.

Thanks,

Tyler

Hi Tyler,

Many thanks while i understand you’re really busy helping as many people as possible i would apperiacte if i could have some promnt action as i already have an email of addmison from ID this is there mess up. And they will be calculating compensaion and will return this to me which i have no doubt of. However for now i would just like my phone to work and pay my bill on time like i have for the last contract. However i am also very willing to take this case up with the https://www.commsombudsman.org here.

but i would prefer this to be closed today and my phone and contract working or not.

regards

Andrew

Hey there ​@bobbbyball79, to clarify, you’re already in touch with another team and awaiting an update from them, is that correct?

We’ll get back to yourself ASAP via PM. If you require urgent assistance and instant responses, please contact our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Hi Tyler,

No I’m Not the Live chat link does not work my App on My Phone does not Work so you’re my only contact right now. And i hope you understand I’m loosing the will to be a customer for the next two years… so can we just get this done

Thanks for confirming. 

We will get back to you via private message as soon as possible..

Natalie

Hi Natalie,

This is outrageous i have been waiting nearly 2hrs for a response

A

If you need an instant response, use live chat. You’ll be lucky to get a reply a day using the forum PM system, and continually posting here won’t speed that up.

WelshPaul;

It Appears not to be working and thats probably due to me not being able to sign in?

regards

Tyler,

Are we still connected you seemed to have dissappered in chat??????

You don’t need to be signed in to use live chat. Live chat is working just fine for me.