Switch not worked, no phone signal or 4/5g

Hi ​@MeBH.

Thank you for your post. I am sorry to hear you’re having trouble getting your service working. I completely understand how important it is to have your phone up and running, especially after switching over.

As your old network has already disconnected service, your SIM should now be active on our network, so let’s try a quick network refresh to get things working properly.

For iPhone 14:

Go to Settings
Tap Phone
Tap My Number and remove the old number
Enter your new number and tap Save
Go back to Settings → Messages
Turn iMessage OFF
Go to General → Transfer or Reset iPhone
Tap Reset → Reset Network Settings
Once restarted, go back to Settings → Messages and turn iMessage ON again

This will help your phone recognise and properly register the new SIM.

If you’re still having issues after this, let us know and we’ll take a closer look for you.

Thanks,

Marquerita

The iD Mobile Team