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Question

switch to iD not fully funtional

C
New
 Contributor

Switched to iD and kept phone number . Was supposed to be complete 28 April but had an email yesterday to say complete. Big problem, can’t receive or make phone calls. What should I do ?

    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • May 1, 2025

    Hey there ​@Carol Pike, we’re sorry to hear that. Have you tried restarting your phone with the iD Mobile SIM card inside please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New
 Contributor
    • Carol Pike
    • Author
    • New
 Contributor
    • 1 reply
    • May 1, 2025

    Yes I did that thanks Tyler.  I have since been in touch online with iD chat. They have logged my issue and I'm waiting for them to come back to me 

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • May 5, 2025

    Thank you ​@Carol Pike 

     

    Please do let us know how you get on and if we can assist further from here. 

     

    Natalie 

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