Switched to imobile but now imessage and facetime are not activating

Forum|Forum|10 months ago
October 23, 2025
1 reply
205 views

I recently transferred my mobile number from Vodafone to iD Mobile and received confirmation that the porting process was completed successfully. However, I am still unable to activate iMessage and FaceTime on this number.

The issue appears to be network-related, as I was able to successfully activate iMessage and FaceTime within minutes using a different SIM card. I have confirmed the following:

My number is correctly set in iPhone settings (Phone > My Number).
I can send and receive regular SMS and calls.
I can send an SMS to Apple’s activation number without issues.
I’ve tried all standard troubleshooting steps, including resetting network settings and reactivating iMessage/FaceTime.

I have already checked the below and it did not help:

https://community.idmobile.co.uk/switching-to-id-pac-stac-132/how-do-i-fix-calls-imessage-or-facetime-issues-on-my-iphone-57840

I have done network reset 5-6 times but that has not worked. I will not do a factory reset of my phone because that does not make sense (I saw this recommended in another query but I will not do this)

It seems the problem might be related to the provisioning of my number on your network, particularly regarding Caller Line Identity (CLI) or SMS routing.

Could you please verify:

That my number is fully registered on your systems after the port.
That outgoing international SMS and CLI are properly configured for my number.
Whether a new eSIM could help resolve the issue if the current one was not updated correctly after the port.

Feedback from apple: There is a wrong CLI. ID mobile needs to sort it out.

Lamiya C

iD Mobile Employee

Hi @acameron ,

Thanks for your detailed message. I completely understand how frustrating this must be, especially after successfully porting your number.
It sounds like the issue may be related to how your number was provisioned on our network, particularly with Caller Line Identity (CLI) or SMS routing, which can affect iMessage and FaceTime activation. This is something we’ve seen happen occasionally after a port-in, and it typically requires a deeper technical fix on our end.

Please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details. Our team will be happy to assist and make things right when you need us.

Thanks again for your patience.

Lamiya
iD Mobile Social Media Team

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