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switched yesterday and no service, cannot contact IMobile

  • May 24, 2025
  • 5 replies
  • 70 views
Sara Francis
New Contributor

I switched yesterday and although I can use WIFI I have no service. I can’t contact Imobile through live chat as for some reason it doesn’t recognise my postcode. There is no telephone number to contact them, I have tried switching my phone off and on to no joy. It still says on settings EE is my provider. Please help! 

    5 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • May 24, 2025

    Remove the EE SIM/eSIM ​@Sara Francis.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Sara Francis
      New Contributor
      • Sara Francis
      • Author
      • New Contributor
      • May 24, 2025

      Thanks for the reply, sadly that hasn’t worked, still no signal and I have switched the phone off and on also :(

      WelshPaul
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • WelshPaul
      • Platinum 
Contributor
      • May 24, 2025

      What phone are you using and are you using an iD Mobile eSIM or physical SIM?

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Sara Francis
      New Contributor
      • Sara Francis
      • Author
      • New Contributor
      • May 25, 2025

      It’s an IPhone, works fine on WiFi but no signal/service. I took the physical sim out of my old handset but to no joy and on this phone I have an E sim. I can’t get through to a live agent as when I complete the form the AI ask me to complete it doesn’t recognise my postcode and won’t let me bypass this to speak to someone 

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • May 26, 2025

      Hey there ​@Sara Francis, sorry to hear that.

       

      Do you still have no service at all please?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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