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New Contributor
July 3, 2026
Question

switching afer Pac Transfer

  • July 3, 2026
  • 3 replies
  • 13 views

I’ve just switched to ID from another provider and my phone and data don’t seem to work, today was the “transition day” I’ve already restarted the phone twice. How long does it normally take to get the service?

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 3, 2026

    Hi ​@MarisaMartin,

     

    I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have, and make sure that the iD Mobile SIM card is in the device:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings
       

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save


    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again


    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 3, 2026

    I had requested to retain my old number, do I still need to change to the new number?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 3, 2026

    Hi ​@MarisaMartin,

     

    If you've requested to retain your old number, then yes, once the transfer has completed you'll need to make sure your phone is using the transferred number.

     

    The number should appear in the following format:

    • +44 followed by your transferred mobile number without the leading 0.

     

    For example, if your number is 07123 456789, it should display as +447123456789.

     

    If the transfer date has already passed and the number still hasn't updated, please let us know.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.