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switching back to id mobile

  • December 31, 2024
  • 3 replies
  • 29 views

I recently transferred my old id mobile number to Vodafone as I have a new contract with id mobile and want to keep my old number. When I try to submit the pac to bring my old number across, id mobile reject it saying I can’t bring id mobile to id mobile.

Best answer by mr_trev_suth

Hi Kash, thank you for the reply. Vodafone supplied the incorrect PAC, I got the correct one and it’s all sorted now, thank you.

3 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • December 31, 2024

Hi ​@mr_trev_suth,

Welcome to the Community!

Did you request a new PAC code from Vodafone?

You’ll need to provide a Vodafone PAC code and the old number and it should work.

Please get in touch with our Live Chat Team if you still have issues.

 

Kash


  • Author
  • New Contributor
  • Answer
  • January 3, 2025

Hi Kash, thank you for the reply. Vodafone supplied the incorrect PAC, I got the correct one and it’s all sorted now, thank you.


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  • iD Mobile Employee
  • January 6, 2025

That’s great to hear ​@mr_trev_suth 

Please get in touch if you require any further assistance. 

 

Nat