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switching from giffgaff to ID mobile

BeckieC
Community Member

I have been trying to switch from giffgaff to ID mobile. I have the PAC number and when I enter all the information needed to switch, I keep getting the message 'something went wrong'

Is there anything else I can try as I really need to keep my old number!

Any help is appreciated!

 

 

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@BeckieC  

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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      Sue Kon

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    MZone
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    • May 24, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@BeckieC  

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      Sue Kon
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    • Sue Kon
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    • May 24, 2025

    Hi where do I find Chatbot what about the change of phone number please?

    MZone
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    • May 24, 2025

    Use the live chat link in the above post but they are closed now and reopen tomorrow. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
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    • May 26, 2025

    Hey there ​@Sue Kon, we hope the advice from ​@MZone has been able to help.

     

    The live-chat is currently open if you wish to speak to them.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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