I have been trying to switch from giffgaff to ID mobile. I have the PAC number and when I enter all the information needed to switch, I keep getting the message 'something went wrong'Is there anything else I can try as I really need to keep my old number!Any help is appreciated!

Probably best to resolve this issue by using the iD onlineLive Chatservice, to speak to a customer adviser @BeckieCThe advisers work until 8pm on weekdays and 6pm on weekends- just tell the 24/7 chatbot you’d like to “talk to a person”.

Hi where do I find Chatbot what about the change of phone number please?

switching from giffgaff to ID mobile

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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