switching old number to id mobile

I have changed over to ID and have opted to keep my old number. The date to transfer over was 10th July for both me and my wife’s numbers. As of yet, I can’t see this has happened. Who can I speak to to get an update on why it hasn’t happened?

Hi. I want to change my old number to ID number. I have a PAC code too. Can you please help me out how to change my old number on to this number? 

Hi @Karl Ballaam 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Hi @Zoha S Khan 

I’d recommend the below;

https://www.idmobile.co.uk/switch

Tom

I arranged for my old phone number to be switched to my new phone by registering my PAC code but on the day it was scheduled to happen I was overseas. I’m back in the UK now but my number has not been switched yet. Do I need to do something to make this happen?

Hey there @Becca B, has the switch completed now please?

Thanks,

Tyler

Hello iD,

my number was supposed to have been changed over today but I haven’t had any update.

is this still scheduled to happen?

Hi @pocket_rocket,

Welcome to the Community!

Sorry to hear that the port hasn’t been processed. 

Please contact our Live Chat Team and they can take a look into this for you.

Kash

Recently I have switched  over to ID and have opted to keep my old number. This has not happened yet 

Who can I speak to to get help on this ? Chatbot not particularly helpful

Hey there ​@Anna B, what date did you request your port-in to complete on please?

To speak to an agent on live-chat, please type “Speak to an agent”. The chatbot is only at the beginning of the conversation.

Thanks,

Tyler